Notice of Privacy Practices (HIPPA)

Effective Date: 5/28/25

Potere Health MD ("we", "our", or "us") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Protected Health Information (PHI)

We collect and maintain health information about you to provide quality care and comply with legal requirements. This includes information such as your medical history, treatment plans, and personal data necessary for healthcare operations and billing.

2. How We Communicate With You

We use several communication platforms to ensure your information remains private and secure:

In-Person Visits: All in-clinic visits are conducted in a confidential setting.
Telehealth Services: Virtual visits are conducted through Tebra, a secure, HIPAA-compliant telehealth platform.
Phone Calls: You may contact our clinic by phone. We will confirm your identity before discussing protected information.
Patient Portal: You may securely communicate with us via the Tebra patient portal, which is HIPAA-compliant and offers secure messaging, appointment scheduling, and access to health records.

3. Third-Party Services

We use Tebra as both our Electronic Health Record (EHR) system and Telehealth platform. Tebra is fully HIPAA-compliant and designed to securely manage patient data and virtual care.

4. Text Messaging Policy

Please be advised that text messaging is not HIPAA-compliant. This means that any health information shared via text may not be secure and could potentially be accessed by unauthorized individuals.

If you wish to communicate with us via text message:

You must sign an Informed Consent for Non-HIPAA Compliant Communication, acknowledging that texting is not a secure method and accepting the associated risks.
You may request and sign this consent, or revoke it, at any time.

5. Data Security and Risk of Data Breaches

While we take extensive precautions to protect your health information, including using the HIPAA-compliant platform Tebra, it is important to recognize that data breaches and cyber threats are an increasing risk in today’s digital environment.

We utilize industry-standard encryption, secure servers, and strict access controls through Tebra to minimize the risk of unauthorized access to your information.

Despite these protections, no system is completely immune to breaches, and we will notify you promptly if a breach affecting your information occurs, in accordance with legal requirements.

6. Your Rights

As a patient, you have the right to:

Access and request a copy of your health records.
Request corrections to your health records.
Request confidential communications in a manner of your choosing.
File a complaint if you believe your privacy rights have been violated.

Complaints about this Notice of Privacy Practices or how this medical practice handles your health information should be directed to info@poterehealthmd.com.

If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to:

OCRMail@hhs.gov

More information about how to file a complaint with the US Department of Health and Human Services can be found at:

https://www.hhs.gov/hipaa/filing-a-complaint/complaint-process/index.html

You will not be penalized in any way for filing a complaint.

Website Privacy Policy

Potere Health MD

Effective Date: 12/23/25

Potere Health MD (“we,” “our,” or “us”) is committed to protecting your privacy. This Website Privacy Policy explains how information is collected, used, and protected when you visit www.poterehealthmd.com.

This policy applies only to information collected through this website. It does not replace or modify our HIPAA Notice of Privacy Practices, which governs how protected health information (PHI) is used and disclosed in the course of providing medical care.

1. Information We Collect Through This Website

A. Information You Voluntarily Provide

You may voluntarily provide limited personal information through this website, such as:

Name
Email address
Phone number
Date of birth (when scheduling appointments)

This information may be provided when you:

Request information
Schedule an appointment
Contact us through website links or forms

We do not collect medical history, diagnoses, or treatment information directly through this website.

B. Scheduling and Forms (Third-Party Services)

We use third-party services to support scheduling and patient communication:

Appointment Scheduling (Calendly):
Appointment scheduling may be facilitated through Calendly. Calendly collects basic contact and scheduling information (such as name, date of birth, email address, and phone number). Medical or health information is not collected through Calendly.
Patient Intake and Medical Forms (Kareo/Tebra):
All medical intake forms and protected health information are collected through Kareo/Tebra, a HIPAA-compliant electronic health record and practice management platform. Information submitted through Kareo/Tebra is governed by our HIPAA Notice of Privacy Practices, not this Website Privacy Policy.

We encourage users to review the privacy policies of these third-party services for additional details.

C. Automatically Collected Website Information

We may collect limited technical information automatically, such as:

IP address
Browser type
Device type
Pages visited
Approximate geographic location
Date and time of access

We may use website analytics tools, including Google Analytics, to understand how visitors interact with our website. This information is collected in aggregate form and is used solely to improve website functionality, performance, and content.

We do not use website analytics to collect medical or health information or to identify individual users.

2. Cookies and Analytics

Our website uses cookies and similar technologies to support basic functionality and analytics. Google Analytics uses cookies to collect information about website usage.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

3. How We Use Website Information

Information collected through this website may be used to:

Respond to inquiries
Facilitate appointment scheduling
Communicate about services you request
Improve website performance and usability
Maintain website security

We do not use website information to make automated decisions or to profile users.

4. Communications

We may use contact information provided by patients or website users to communicate regarding:

Appointments and follow-up care
Practice updates or administrative notices
Services we offer
Occasional informational or promotional communications

You may opt out of non-essential email communications at any time by using the unsubscribe link included in the message or by contacting our office directly.

5. Sharing of Information

We do not sell, rent, or trade personal information collected through this website.

We may share limited information:

With service providers who assist in operating the website or scheduling services (such as Calendly), solely for those purposes
When required by law or to protect the rights, safety, or security of our clinic or users

6. Data Security

We take reasonable administrative and technical measures to protect information submitted through this website. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

Medical information submitted through Kareo/Tebra is protected in accordance with HIPAA requirements and governed by our HIPAA Notice of Privacy Practices.

7. Your Choices

You may:

Choose not to submit information through the website
Contact us with questions about how information submitted through this website is handled

Information submitted through third-party platforms (such as Calendly or website hosting services) is stored and managed according to those providers’ data retention and privacy policies. Potere Health MD does not directly control the storage or deletion of information held by third-party service providers.

Requests related to medical records or protected health information are governed by our HIPAA Notice of Privacy Practices.

8. Changes to This Policy

We may update this Website Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Information

If you have questions about this Website Privacy Policy, please contact:

Potere Health MD
Email: info@poterehealthmd.com
Phone: 435-229-2622

This Website Privacy Policy applies to website use only. Medical information is governed by our HIPAA Notice of Privacy Practices.